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Old Official Forum » Projects » Video Thumbnails Maker by Scorp » FAQ (troubleshooting)
suu-designDate: Monday, 2010-10-25, 1:25 PM | Message # 1
Group: Administrators
Messages: 593
Status: Offline
Make sure you are using version or higher!

Q. I am Silver/Gold/Platinum user but still getting splash screen thumbs in a random position in my generated .jpgs. Extreme engine is not available also. The program says registered.
A. Your Serial has been changed. Please send your registration details as well as your new Serial to my email. You will be answered with your new Activation Key ASAP.

Q. Where can i find more detailed log ?
A. You can find more detailed log in the Diag.log file in the program's folder.

Q. The program fails to process avi/wmv/mp4/mkv... files.
What should i do to fix the problem?
A. You need to check your FFDShow settings.
For example, you are using CCCP codec-pack.

Step 1.
Open "CCCP Settings" in the Start->Programs menu.
Make sure FFDShow checkboxes are ON (like shown on the screen below)

Click on Next button.

Step 2.
Click on Apply button.

Try to process your video in VTM.

If the problem still remains try to play with checkboxes in Haali Media Splitter section.

Then click on Apply button.
Old Official Forum » Projects » Video Thumbnails Maker by Scorp » FAQ (troubleshooting)
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